SHIPPING & RETURNS
Shipping Policy
UK Shipping
At SoccerSupplier we use Royal Mail to ship all of our boots within the UK, the various shipping options can be seen below:
Tracked 24 Shipping 1-2 days - £5
If you would like to discuss the delivery options further, please feel free to get in contact with our team at business.soccersupplier@gmail.com or through our Instagram.
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International Shipping
At SoccerSupplier, we use DHL Express for shipping to both Europe and the rest of the world. All parcels that are shipped overseas are sent tracked (Where possible), so you can stay up to date with your item's delivery progress.
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*Please note that due to Covid 19, deliveries overseas have been experiencing delays*
**Please see the customs fee charges FAQ before purchasing**
If you have any issues with the shipping costs above or would like to ask more questions. Feel free to send us an email at Business.soccersupplier@gmail.com or drop us a message on Instagram.
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PLEASE ALLOW FOR 1-2 WORKING DAYS FOR BOOT ORDERS TO BE DESPATCHED!
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International Shipping Costs
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The majority of our international shipping costs are located in the table below. If your area is not listed, proceed to the checkout and your shipping cost will be calculated automatically.
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Customs Fees & Import Charges
We are not responsible for paying any customs or import fees your country may charge. If you are required to pay an import or customs fee, this is your responsibility. If additional fees do occur, DHL will send a notice via email, text message, or paper notice for any import fees that may be assessed.
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If you fail to pay your countries customs fees, and the item is delivered back to us for failure to pay and adhere to the guidelines, you must pay the shipping cost again to receive your item. However, if DHL charge us to send the item back to us this charge will then be deducted from your total refund if you wish to no longer go ahead with the purchase.
Return Policy
RETURNS
At Soccer Supplier we accept returns up until 14 Days after you have received your order.
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It is the customer's responsibility to send the item back to us and pay for the postage.
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The boots must be in the same condition as you received them in and your refund will be processed 2-3 working days after we receive the boot back.
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(Boots can't be returned if they have been worn).
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Please note that we hold no responsibility or liability if the boots are damaged after they have been worn.
If you are wanting to return an order please contact us by email or Instagram first!
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If you have an issue with your order the best way to contact us is via email - Business.Soccersupplier@gmail.com
or by dropping us a message on Instagram - SoccerSupplier_
Please read our disclaimer before purchasing!
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Disclaimer
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Soccer Supplier Ltd are not responsible for any injuries and accidents caused either directly or indirectly when using any products sold by Soccer Supplier Ltd. By purchasing any products, you agree with the statement above and are confirming you are using them at your own risk.
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Football Boots
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Here at Soccer Supplier, we aim to sell the highest quality boots!
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However, due to the age of some of the boots, they can be prone to damage. This may include sole separation, due to the glue being old and therefore becoming less effective over time, along with small wear and tear in some parts of the boots. This is completely normal when purchasing older-model boots.
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Please note that any pairs of boots that are bought, are done so at your own risk as we cannot guarantee their structural integrity.
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WE WILL NEVER SELL BOOTS THAT WE BELIEVE TO BE DAMAGED OR UNUSABLE!
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This can be done over email - Business.Soccersupplier@gmail.com or by dropping us a message on Instagram - SoccerSupplier_
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